Each call, if Im not put on hold, is a minimum of 10-15 minutes, having to recite all our office demographics and patient draft number, etc. This is a small office and the amounts are incremental, $5-$10, and today again after opting out for yet another company, another medicare advantage insurance carrier, I was told I cannot opt out across the board for all carriers. As we cancel for each carrier, we experience another time delay in reimbursement. This company should not be allowed to issue any virtual credit card payments or EFT unless the office authorized it, which we never did.ĮCHO Health Inc keeps faxing our office ********* virtual credit card payments which we have not opted in for. This is a major inconvenience, and this delays payment to our office since we have to call and cancel the credit card payment and wait an additional 7-10 days for a check to be issued. They told us they cannot remove us by our Tax ID #. They indicate that we need to request this every single time we get a new payment from them.
We have asked to be removed from any and all future payments via Echo Health (QuicRemit) both verbally and in writing. We should not have to incur the added fees involved in accepting credit card payments from insurance companies. We have called numerous times indicating that we do not wish to receive payment in this manner. Within the last 12 months or so we have been getting virtual credit card payments from Echo Health (QuicRemit) even though we never opted in, nor did we authorize this method of payment. We have always received our payments by check from the dental insurance companies. As a private Dental practice, we have been submitting claims for our patients for the last 25+ years.
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